SNOKIDNEY PLLC

Effective Date: April 1st, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
SNOKIDNEY PLLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

Name, email address, phone number, physical address
Payment information when you make a purchase or request a quote
Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

IP address, browser type, device information
Website usage patterns and analytics
Cookies and similar technologies

Customer Communication:

Records of inquiries and service requests
Appointment details and preferences
Service history and feedback

2. How We Use Your Information

We use collected data for:

Providing and improving our services
Processing transactions and payments
Communicating with you about your inquiries, appointments, and promotions
Enhancing website functionality and user experience
Ensuring security and fraud prevention
Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

You will only receive messages if you have explicitly opted in
We maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

You can cancel SMS notifications at any time by replying "STOP"
You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
All opt-out requests are processed immediately.

Message Frequency & Content:

Message frequency varies based on your interactions with our business
Messages will be directly related to the services you have requested
We do not send promotional content without specific consent

Help & Support:

Reply "HELP" for assistance or contact us at info@snokidney.com
Customer support is available during regular business hours

Carrier Information:

Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information or Protected Health Information. We may share information with:

Healthcare Operations:

Other healthcare providers involved in your care for treatment coordination purposes
Health insurance companies and third-party payers for billing and claims processing
Healthcare clearinghouses as necessary for payment processing

Service Providers:

Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling, electronic health records) under Business Associate Agreements
SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
All service providers are contractually obligated to maintain confidentiality, security, and HIPAA compliance where applicable

Legal Requirements:

When required by law, regulation, or legal process
To public health authorities as required or permitted by law
For health oversight activities, judicial proceedings, or law enforcement purposes as permitted by HIPAA

Business Transfers:

In case of mergers, acquisitions, or sale of assets
In such cases, your data remains protected under the terms of this policy and applicable law

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

Encryption of sensitive data in transit and at rest
Secure access controls and authentication mechanisms
Regular security assessments and updates
Employee training on data protection
Breach notification protocols in accordance with applicable laws
Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Analyze site traffic and user behavior
Remember your preferences
Improve website functionality and user experience
Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

Access, update, or delete your personal information
Opt-out of marketing emails by clicking "unsubscribe" in our emails
Opt-out of SMS messages by replying "STOP"
Request information on how we process your data
Withdraw consent at any time for future communications
Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 10.

8. Privacy, HIPAA & Health Information:

For privacy-related inquiries, please refer to our Privacy Policy at
https://snohomishkidney.com//privacy-policy

As a healthcare provider, we are committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

SMS is not a fully encrypted communication method. We minimize the amount of health information included in text messages to protect your privacy.
We will not include detailed medical records, diagnoses, lab results, or other sensitive clinical data in SMS messages.
By opting in, you acknowledge that standard SMS messages may be intercepted or read by unauthorized parties due to the nature of wireless communications, and you accept this risk for the convenience of receiving appointment-related text messages.
Your consent to receive SMS messages is separate from and does not replace any HIPAA authorizations or medical consent forms.
We comply with the Telephone Consumer Protection Act (TCPA), HIPAA, CTIA guidelines, and all applicable federal and state regulations regarding SMS communications and health information.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

SNOKIDNEY PLLC
Phone: (425) 339-5413
Email: info@snokidney.com
Website: https://snohomishkidney.com/

To file a HIPAA complaint, you may also contact:

U.S. Department of Health and Human Services
Office for Civil Rights
Website: www.hhs.gov/ocr

By using our website and services, you consent to this Privacy Policy. This policy does not replace or modify the informed consent process for medical treatment or our HIPAA Notice of Privacy Practices.